The right technology partner provides the services and solutions businesses need to deliver an enhanced customer experience.
Creating an experience where customers are treated with the highest regard, can make the difference between success and failure. Understanding what makes a stellar experience can help organisations choose the technology solutions they need to bring a really great customer experience to life. The connections across people, objects and applications that deliver the right information, to the right people, at the right time makes all the difference. Without those connections, customer interactions become generic, information may be out-of-date, and important explanations for why things are the way they are, may not even be part of the discussion.
Today, businesses need a secure, reliable company-wide network to ensure customer service providers have access to real-time information to deliver the experience customers expect.
What you will learn in this whitepaper:
• The customer experience is directly tied to business success
• A strategy that gives customers the experience they want is a winning strategy
• Connect everything to deliver a truly outstanding customer experience
Isabelle Huitric
Cloud and Communications Program Marketing Director at Alcatel-Lucent EnterpriseCurrently Cloud and Communications Program Marketing Director at Alcatel-Lucent Enterprise, Isabelle has many years of experience in IT, cloud, telecommunications, digital marketing, channel marketing and project management. Before this role as a Program Marketing Director for Services, she provided marketing support for ALE Services and Professional Services business division. Other prior positions included Marketing and Communications director and Channel Marketing director in France and abroad.
Isabelle is passionate about new technologies. Along with her international work experiences in different marketing positions in IT, Cloud and Communications sectors, she enjoys exchanging ideas on market and industry trends as well as discussing enterprise challenges. She also has solid experience in building and sustaining customer relationships in complex international B2B situations.
Isabelle holds a Multimedia Project Manager degree from the IIM of Paris (Institut of the Internet and Multimedia), and a degree in Administration, Economics and Social studies from the University of Brest.
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